We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at kitplugstore@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Custom Charges

Please note that any customs duties, taxes, or import fees imposed by your country’s customs authority are the sole responsibility of the buyer.

Key Points:

• Customs charges are determined by your local customs office and vary by country.

• We do not have control over these fees and cannot predict their cost.

• Any additional charges must be paid by the recipient upon delivery.

• Refusing to pay customs fees may result in the package being returned or discarded by customs, and we cannot issue refunds in such cases.

By placing an order with us, you acknowledge and accept this policy. If you are unsure about potential customs fees, we recommend checking with your local customs office before making a purchase.

For further assistance, feel free to contact our support team at (kitplugstore@gmail.com)